How to find your driver at Changi Terminal 3 arrival hall
Short answer: At Changi Terminal 3, collect your bags, clear customs and walk into the arrival hall, where a meet-and-greet chauffeur waits with your name on a sign. If you are meeting the car instead, follow the Arrival Pick-up signs and take the down escalator to Basement 1, doors 1 to 5. Keep your phone on for the driver's WhatsApp message.
Step by step
- Switch off flight mode after landing and connect to Changi’s free Wi-Fi. You receive the driver’s name and number before landing.
- Clear immigration and collect your bags.
- Walk through customs into the T3 arrival hall.
- Look for your name on a sign at the meeting area facing the exit.
- Your chauffeur walks you to the car at the Basement 1 pick-up area (doors 1 to 5).
If you cannot see your driver
- Stay in the arrival hall; do not go to the taxi stand or ride-hailing area.
- Message or call the driver on the number we sent you.
- If you cannot reach them, contact us on WhatsApp and we connect you within minutes.
Pick-up points at other terminals
| Terminal | Pick-up level | Doors | How to get there after baggage claim |
|---|---|---|---|
| T1 (and Jewel) | Basement 1 | 1 to 12 | Follow “Arrival Pick-up”, take the lift or travellator down to B1 |
| T2 | Level 1 | 2 to 7 | Follow “Arrival Pick-up” on Level 1 |
| T3 | Basement 1 | 1 to 5 | Follow “Arrival Pick-up”, take the down escalator to B1 |
| T4 | Level 1 | 1 to 3 (private pick-up) | Follow “Arrival Pick-up” on Level 1; doors 4 to 8 are for ride-hailing |
Things that cause delays
- Long immigration queues at peak times: the chauffeur follows your actual landing time.
- Oversized baggage collected from a separate belt.
- Flights that move terminal: we track the flight number.
Frequently asked questions
Where is the private car pick-up at Changi T3?
Basement 1, doors 1 to 5, via the down escalator after following the Arrival Pick-up signs.
Where will my chauffeur wait at T3?
In the arrival hall after customs, holding a sign with your name.
What if my flight lands early?
We track the flight, so the chauffeur plans for the actual landing time.
Sources
Rules and timings change; check the official source before you travel.
More guides
- How much is a limo from Changi Airport to Marina Bay?
- Alphard vs maxicab for a family of six with luggage
- Is Grab or a pre-booked limo better from Changi?
- How early should I leave for Changi Airport?
- Can you take a car from Singapore to Johor Bahru?
- Changi Airport terminals explained: T1, T2, T3, T4 and Jewel
- How to book an airport transfer in Singapore
- Limo vs taxi in Singapore: which should you choose?
- Hourly limo hire in Singapore: what to know before you book
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