Booking terms and conditions

Last updated 2026-10-14.

Fares

Published prices are starting fares in Singapore dollars. ERP and parking are included. These charges are added automatically to the online total before you pay: midnight pickups (11pm–7am), S$15; child seats, S$25 each; extra stops on transfers, S$20 each (stops are included on hourly hire). The Sentosa vehicle entry charge is included in the fare.

Waiting time

Airport pickups include 60 minutes of free waiting from the actual landing time; other pickups include 15 minutes from the booked time. After that, waiting is S$10 per 15 minutes or part of it. Because it cannot be known in advance, extra waiting is billed after the trip with a secure online payment link; drivers never collect cash.

Hourly hire

Hourly bookings have a minimum of 3 hours. Extra time is charged per hour, subject to availability, and billed after the trip by secure online payment link (never paid to the driver).

Payment

All bookings must be made online and paid in full in advance by card, Apple Pay, Google Pay, PayNow, Alipay or WeChat Pay. A booking is confirmed only once payment succeeds. Drivers do not collect payment, and cash or payment on the day is not accepted.

Cancellation

Free cancellation up to 24 hours before pickup, with a full refund for online payments. Later cancellations and no-shows may be charged in full.

Passengers and luggage

Passenger and luggage numbers must not exceed the vehicle’s capacity. Child seats are S$25 each (up to 3 per booking) and must be added when booking so the right seat can be fitted; Singapore law requires children under 1.35 m in private hire cars to use one.

Liability

We are not responsible for delays caused by traffic, weather, checkpoint queues or events beyond our control.

Company

SGP LIMO SERVICE PTE. LTD., 7500A Beach Road, #04-311 The Plaza, Singapore 199591.